Hotel Reservation Changes

Conference hotel reservation changes and cancellations may be made on the conference website or by contacting customer service *in writing* by March 3, 2020.

After March 3, AFP ICON registrants must contact the hotel directly. It is the responsibility of the attendee to cancel their hotel room. AFP is not responsible for any cancellation fees that may apply. The contact information for each conference-approved hotel is below:

Baltimore Marriott Waterfront
700 Aliceanna Street
(410) 385-3000

Baltimore Marriott Inner Harbor at Camden Yards
110 Eutaw Street
(410) 962-0202

Renaissance Baltimore Harborplace Hotels
202 E. Pratt Street, Baltimore
(410) 547-1200

Hyatt Regency Baltimore
300 Light Street

Hilton Baltimore
401 West Pratt Street

Canceling or Transferring Your Conference Registration *PLEASE NOTE CHANGES DUE TO COVID-19*

Due to the current environment surrounding COVID-19, the AFP ICON cancellation policy has been changed to provide you more options and value.

If you’ve already registered for AFP ICON, Here are your options:

  1. Transfer your registration to AFP ICON VIRTUAL. We’ve dropped the price to $799 for members and $999 for non-members, featuring nine educational sessions plus interviews with leading fundraisers discussing topics like fundraising in challenging times. If you paid more for ICON, we’ll refund the difference and you can look forward to an amazing online program Please note that pre-conference workshops are also cancelled, and will not be available during the virtual conference. Pre-con refunds will be issued in full by April 30, 2020.

  2. Transfer your registration to AFP ICON 2021 in Minneapolis, Minn., April 18 – 20. We can get you fully ready to go now, and you won’t have to worry about a thing leading up to AFP ICON next year.

    If you like either of those options, please reach out to Experient Customer Service to process your transfer or cancelation. You can email Experient at or call 800-424-5249 (U.S.) or 1-847-996-5829 (International).

  3. You can also donate part or all of your conference registration fee to the AFP Foundations for Philanthropy. This would be a tax-deductible donation. To donate, simply email by March 31, 2020, stating your intended donation amount.

And finally, if you want a full refund, you don’t have to do ANYTHING. That’s right, if we don’t hear from you about any of those three options by March 31, 2020, we will simply refund your FULL conference registration. Refunds will be processed no later than April 30, 2020.

Questions? Contact Customer Service

For questions related to registration and hotels, contact AFP ICON/Experient customer service:

  • By phone: Toll free 800-424-5249. For international, dial 1-847-996-5829
  • By email:
  • By postal mail: AFP, c/o Experient, 5202 Presidents Court, Suite 310, Frederick, MD 21703

For questions related to AFP ICON programming, contact AFP's professional development department at




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